We answer all phone calls, emails, and text messages received between 7am and 8:30pm. If you leave a voicemail or send an email outside these hours, we will respond no later than 10:00am the following business day. Please feel free to leave a note for our cleaning technicians at your time of service. You may include comments, needs, likes, dislikes, etc. We are here to serve you and your input is invaluable and appreciated.
We make every effort to ensure you have your regular cleaning technician each visit, but this is not a guarantee. Due to illness, vacations, promotions, etc. we may occasionally need to replace your cleaning technician.
We will always be respectful in your home. There is no smoking, eating, drinking (other than water) allowed in your home or office, nor do our cleaning technicians watch TV or play the radio. They do not answer the phone or door. Our only purpose while in your home is to clean.
We have built our business reputation by providing our clients with the best possible service available anywhere. Still, we realize that because we are human, things will from time to time get missed. Should this happen, please contact us and we will make a note to rectify this on our next visit at no charge to you.
We provide our own cleaning products including cleaning agents and color coded microfiber towels. We pride ourselves in our state of the art cleaning practices. We use color coded microfiber technology ensuring the avoidance of cross contamination. Our cleaning agent are hospital grade cleaning products. Commercial green cleaning product that works great and leaves only a light scent behind. Bio enzyme cleaners, especially for bathrooms with unpleasant odors. If you have specific products you prefer, just leave them out and we will gladly use them.
If you would like to avoid the transference of dirt and dander, we ask that you provide a good working vacuum for carpets and canister vacuum for hard wood floors. Please ask us about which one we recommend.
Please allow us the flexibility of scheduling our cleaning between 7:00 am and 6:30 pm. We try to schedule our cleanings in an order that requires the least amount of drive time in an effort to maintain our prices and avoid trip fees. If you require an AM or PM clean time, we will make every effort to accommodate your request, however no exact start times are guaranteed.
